I had a MacBook Air sitting unused in my closet for several years. I have always been a PC person, so I totally avoided this Apple contraption because I didn't understand how to operate it. I was frustrated every time I tried to use it.
A friend of mine needed a laptop for his children, who are being homeschooled. I thought I could donate my old Apple to them. The only problem was, I couldn't even get into the computer, I was totally locked out.
After spending about 45 minutes with an AppleCare team member over the phone, we decided to wipe the whole computer clean and start over. The Apple te...
