I was picking up a birthday cake for the drop-in center where I work. As I walked out of the grocery store, I realized that the plastic cover on the cake wasn't as firm as I had thought. It had dented in, and I smeared a small part of the icing on the side and top of the cake.

I thought I would go back and see if they could fix it. The lady working at the counter was visibly disappointed; she rolled her eyes and was quite dramatic as she went to work. I commented to the other staff person that she seemed really bothered and said I would gladly pay for the effort of her fixing the smudge. At th...